Office hoursĪll centers are open Monday – Friday 8 a.m. Phones are answered Monday – Friday, 8 a.m. REAL ID deadline extended to May 7, 2025.The service centers have the right to refuse service to customers who violate these expectations. We will not tolerate harassment, including sexual and racial harassment. We expect customers to treat staff with respect regardless of race, religion, national origin, sex, age, disability, or sexual orientation. Hennepin County is committed to diversity, equity, and inclusion. If these visitors must enter, they should wear a mask. Visitors who have tested positive for COVID-19 or who are experiencing COVID-19 symptoms should not enter county buildings, when possible.Masks are recommended for those who are unvaccinated or at high-risk for COVID-19.Visitors to most county buildings are not required to wear a mask.Requirements when visiting county buildings Services are not guaranteed for walk-in and wait list visitors.Your phone number will be requested as you will be notified of your place in line by text.If you do not have an appointment, you may be placed on a wait list and asked to wait outside the Service Center lobby until space is available.Limited walk-in services available based on staffing and physical spacing guidelines at our locations listed on this page. Service center information COVID-19 responseĭrop-off or mail-in transactions whenever possible.
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